Messages on the Dashboard

The Messages tab contains all of your feedback messages in a table listing in-depth info about each piece of feedback.

You can:

• Click a message to highlight it in the At a glance panel. Once a message is highlighted in the At a glance panel, you can respond to or edit your feedback—learn more about managing your feedback messages.

• If you want to manage your feedback in an external application you can export your feedback to an Excel sheet.

• Choose which columns to show/ hide so you can easily compare multiple pieces of feedback. Click the icon in the bottom-right of the Messages tab to choose which columns you want to see.

If you want more details about the sentiment analysis of a piece of feedback, click it so it's highlighted in the At a glance panel. Messages in the At a glance panel are color-coded:

• Positive insights are green

• Negative insights are red

• Neutral topics are blue

• Business and legal threats are red

• Suggestions and requests are purple